Manager Training Manual

Orientation Organizational Structure & Responsibilities Store Operations Advertising/
Human Resources Management Skills Training





Store Safety
Safety in your store must be high on the priority list because a commitment to safety can pay off in dozens of ways. First and foremost is its impact on your customers and employees. A safe environment not only motivates employees to work and act safely, and it's also conducive to an environment where customers love to shop. A serious injury strains your storeís bottom line as well. Accidents mean higher insurance premiums and ultimately, higher costs for you and your customers. They can damage your store's reputation with your customers and the community. Because of increased operating costs, your store's competitiveness will also be affected.

Creating and maintaining a safe workplace makes good sense and means good business, strong morale and a healthy bottom line. It is not difficult to develop and maintain a program that promotes a safe and healthy shopping and work environment. However, you will need to monitor and address those safety and health hazards, which could happen in your store. It is managementís responsibility to know what hazards exist in the workplace that could hurt employees and customers.

Personal Protective Equipment

Injury/Accident Investigation Procedures

Reporting A Claim (Insurance)
Contact insurance carrier when reporting a claim. All claims should be reported within 24 hours of notice to the storeowner and/or store manager to ensure proper investigation and insurance coverage, if applicable. The storeowner and/or store manager should report all claims.

Before Reporting a Workersí Compensation Claim (injuries to employees):
~Have injured workerís name, social security number, address, phone number.
~Inform customer service if employee is losing time from work.
~Be able to describe the accident and what the injury is.

Before Reporting a General Liability Claim (Customer slip & fall, property damage to customerís property while on retailer property, etc.):
~Have injured partyís name and phone number.
~Be able to describe the accident and what the injury/damage is.
~Be able to provide any additional information necessary to mitigate the loss.

Robbery & Burglary Procedures

Emergency Action Plan (E.A.P.)
An Emergency Action Plan establishes procedures to follow in the event of but not limited to any of the following: fire, tornado, earthquake, flood or hazardous waste/material spill. This plan will instruct employees on what actions to take should an emergency condition arise that affects the store. The EAP shall designate a person responsible for formulating, implementing, testing and maintaining the emergency plan. Copies of the completed EAP must be maintained in readily accessible locations in the store. Additional copies must be mailed to the homes of key store managers for access in the event of an emergency.


Flood & Hurricane


Power Outage

Emergency Supplies & Equipment
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